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Wooden bowls have a lifetime warranty replacement only.

If you are not satisfied with your order within 72 hours of receiving your piece(s), please notify us immediately, you as the customer will have to arrange and pay for insured return shipping. And a 25% per piece restocking fee applies. Once we receive the piece(s) we will refund your purchase price minus the restocking fee. (reshipping in the box we send it in is totally acceptable)

No refunds on custom orders!

We accept refunds except on custom orders.
No Refunds or exchanges on custom orders.
Our policy lasts 72 hours. If 72 hours have gone by since you received your product, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. And buyer must pay for return shipping.
There is a 25% restocking fee per item which will be deducted from your refund

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e-mail: esww@bellsouth.net